Sveriges Annonsörer is Sweden's leading and oldest organisation supporting advertisers and marketeers. Their mission is to enable thousands of members to be more successful and effective in their roles, by offering specialised content, events and seminars.

02 - Process

- KNOWLEDGE GATHERING

I firstly absorbed myself in an in-depth service study previously done for this client. Reasons for the app to exist, perks and some main features were highlighted in the study, which was the result of extensive research work with several members of Sverige Annonsörer. My goal in this initial phase was to understand the needs of the users and how to tie them to concrete features in the app.

During the empathise phase, key principles emerged for the target users, and these were the base for the design exploration:

・relevant
・convenient
・gamified
・personalised

- FINDING FOCUS

With the study as background, I moved into synthesizing the findings and ideas, piecing pieces together in order to find meaningful directions to focus on. This definition phase revolved around "how might we" questions such as:

・How might we make articles more available to users?
・In what ways can be reading articles become a fun, learning activity?
・How might we improve the event booking experience?

- BRIDGING INSIGHTS INTO FEATURES

Once gathered in our collective direction, the team collaborated with the client and decided to move forward with 3 solid features for the first release. These are the first features we decided to ideate with:

Articles screen
Articles are released twice a month and this screen shows only the latest release. This is to keep the user focused on the newest content. 

User reading habits
As an incentive to keep up to date with the market, the user can quickly see how many articles they have read and how far they have read them.

Event booking
The user is able to filter relevant events and book them through the app. They are also able to edit their reservation on the go.

High-level concept explorations were done in order to test app features where the user can:

・interact with the articles in a quick way
・see the reading status of the article: unopened / in progress / completed, in order to jump back in when needed
・get an overview of their reading habits: see how many articles are missed or in progress since they have downloaded the app
・access archive of all articles ever published

For the article screen I explored ways to showcase the reading progress of each item: some options required a more typographic approach, while others preferred an image-heavy treatment. I also focused on the user interaction with the articles, testing scrolling vs swiping.
A swiping approach was chosen at the end, with the possibility to quickly move back and forth between articles by easily previewing the content.

- TESTING AND ITERATING

I worked on high fidelity prototypes to test with both the client and some users. This phase led to some UI tweaks and copy changes, and also helped us define some new items to the app roadmap.

- FEATURE HIGHLIGHTS

The user can easily see the article reading time and have a quick overview of how many articles they have read.
A "start over" function welcomes back the user who had previously closed the article - this allows them to quickly start over if necessary.

Appreciated functions are the reading status screen and the archive. Reading status is a dedicate space where the user can follow-up their reading habits: articles that have been read and the ones that are unfinished. This simple overview lets the user keep track of what they have missed, making sure they are up to date with the current affairs within the advertising world.

The archive has a very different role: the user voiced the need for a dedicated space where to look for a specific subject, or for an article published long before their membership started. This screen helps with just that.

Finally, a personalised profile view presents relevant statics about user activity and engagement with the app and Sveriges Annonsörer.